Privacy Policy

1. Information We Collect

When you use Sparkle Squad's booking platform, we collect the following information:

• Personal details — name, email address, and phone number
• Service address — the property address provided when booking a clean
• Payment information — processed securely via Stripe; we never store your card details
• Booking preferences — service type, date, time, add-ons, and any notes you provide
• Account data — email and password (hashed) if you create an account

2. How We Use Your Information

• To schedule and fulfill your cleaning service
• To send booking confirmations and appointment reminders
• To process payments securely through Stripe
• To assign and coordinate with our cleaning staff
• To respond to customer support inquiries
• To improve our services and your experience

3. Payment Processing

All payments are processed by Stripe, a PCI-compliant payment processor. Sparkle Squad does not store, transmit, or have access to your full credit card number. By completing a booking, you agree to Stripe's Privacy Policy.

4. Sharing of Information

We do not sell or rent your personal information. We may share it only in these limited cases:

• Cleaning staff — your name, address, and appointment details are shared with the assigned cleaner
• Stripe — for secure payment processing
• Legal requirements — if required by law or to protect the rights and safety of our customers or staff

5. Data Retention

We retain your booking history and account information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

6. Cookies and Analytics

We may use cookies and basic analytics to understand how our platform is used and to improve performance. No advertising cookies or third-party trackers are used.

7. Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Opt out of marketing communications at any time

8. Request Data Deletion

You have the right to request deletion of your account and all associated personal data. To submit a deletion request, click the button below:

We will process your request within 30 days and confirm via email once complete.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: